Refund & Returns Policy

At Melisita, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

Returns

• Eligibility: You have 30 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Non-Returnable Items: Certain items, such as perishable goods, custom products, and items marked as final sale, are not eligible for return.
• Return Process: To initiate a return, please contact our customer service team at info@melisita.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send the item back to us.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return is received.

Refunds

• Processing Time: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
• Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are returned in a condition different from the original, or items returned after the 30-day return period.
• Refund Exceptions: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@melisita.com with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us at:

• Email: info@melisita.com
• Phone: +1 (214) 898 1294
• Address: 112 Summit Park Cv Liberty Hill, TX 78642 USA