Shipping & Delivery Policy

Shipping & Delivery Policy

At Melisita, we are committed to delivering your orders efficiently and on time. Below is an overview of our shipping and delivery policies to ensure a smooth and transparent experience.

Shipping Locations

We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time. Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. Territories.

Shipping Methods & Costs

We offer various shipping options to meet your needs:

• Standard Shipping: Orders are typically delivered within 3-7 business days. Shipping costs are calculated based on the weight of the items and the destination of the order.
• Expedited Shipping: For faster delivery, we offer expedited shipping options at an additional cost. Orders using expedited shipping are typically delivered within 2-3 business days.
• Free Shipping: We offer free standard shipping on orders over a certain amount. The free shipping threshold and any applicable promotions will be displayed at checkout.

Order Processing Time

• Processing Time: Orders are usually processed within 1-2 business days. During peak periods or holidays, processing times may be longer.
• Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking system. Please allow up to 24 hours for the tracking information to update.

Delivery Timeframes

• Standard Shipping: 3-7 business days from the date of shipment.
• Expedited Shipping: 2-3 business days from the date of shipment.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances.

Missed or Delayed Deliveries

If your order is delayed beyond the estimated delivery timeframe, please contact us at info@melisita.com, and we will work with the carrier to resolve the issue. In the rare event that a package is lost in transit, we will offer a replacement or refund.

Delivery to Incorrect Address

It is the responsibility of the customer to provide accurate and complete shipping information. If an incorrect or incomplete address is provided, resulting in a failed delivery, additional shipping charges may apply to resend the order. Please double-check your shipping details before completing your purchase.

Shipping Restrictions

Some items may have shipping restrictions due to their size, weight, or material. If an item in your order is restricted from shipping to your location, you will be notified at checkout.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery at info@melisita.com with photos of the damage. We will work with you to arrange for a replacement or refund. If your package is lost in transit, please notify us as soon as possible so that we can assist in locating it or processing a replacement.

Contact Us

If you have any questions or concerns about our Shipping & Delivery Policy, please contact us at:

• Email: info@melisita.com
• Phone: +1 (214) 898 1294
• Address: 112 Summit Park Cv Liberty Hill, TX 78642 USA